Privacy First Policy
Overview
We are a privacy-first company and do our best to select vendors and services focused on providing our users the highest level of privacy and anonymity. We support your privacy rights when using our websites, web apps, and services. Our privacy-first policy is as simple as it gets: your data is not our business. We retain information associated with providing the best service we can provide in the scope of our operations. We prefer to collect the least amount of data from you in all cases.
The rest of this policy details what do we track and store, how we use that data, and what you can do to opt out and exercise your rights via GDPR or other similar regulations.
We use modern security best practices to protect collected data and limit access to only those employees who require access to perform their jobs. We may be legally required to disclose collected data to law enforcement or government agencies in some situations.
By utilizing our websites or web apps, you agree to the collection and use of information under this policy.
Information We Collect
User-Provided Information: You provide us information about yourself, such as your name, company, email address, and other personally identifiable information (all referred to as “Personal Information”). If you correspond with us by email, SMS, LiveChat, phone/voicemail, social media, web forms, or any other means of communication, we may retain the content of your messages, your corresponding identifier (phone number, handle, email, etc.) and our responses.
Passive and Programmatic Collection: Third-party services (detailed below) may use cookies essential to their functionality.
How We Use Your Information
We only use your data to provide, maintain and improve our products and services, notify you of any changes, detect, prevent, and address technical issues, and provide you with news and general information about our products and services.
Sharing Your Information
We will never resell your data to 3rd parties.
Sometimes customer information is shared with third parties in order to provide the product or service you are requesting; for example, we share information with Stripe (billing), Front (unified communication), etc. We minimize the sharing of your personal information to as little data as necessary.
Not that we ever will, but if we do plan to share your personal information with third parties for purposes other than those set forth herein, we’ll always ask for your permission first.
Security of your Personal Data
We follow industry standards on information security management for the personal information we collect and store. No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use all possible means to protect your personal data (end-to-end encryption, password vaults, expiring keys, etc.), no one can guarantee absolute security.
Third-Party Vendor Services
We are unable to control what any third party does with your personal information. Third parties will usually have their own privacy policies for the personal information we provide them, and we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by these third parties. Some third parties are located in different jurisdictions than either you or us and thus your personal information and the protection thereof may become subject to the laws of such jurisdiction in which that third party is located.
We use the following third-party services:
Cloudflare – Privacy first network edge designed to make our websites and web apps secure, private, fast, and reliable
Uptime – Real User Monitoring (Utilized for monitoring real user experience based on an application performance threshold). This allows us to ensure all users have a lightning-quick user experience across our web services.
Front + Google Workspace – Unified Communications (utilized for email, live chat, contact form, voicemail, SMS, Facebook page inquiries, meeting scheduling, web services monitoring notifications & log errors).
Twilio – Customer layer for all our applications and systems facilitating Messaging (SMS), Programmable Voice (IVR & Voicemail), Transactional Email and Marketing Campaigns (SendGrid)
Stripe – Invoicing, Subscriptions, & Billing Portal (accessed via our website’s login functionality)
