Privacy First Policy

Overview

We are a privacy-first company and do our best to select vendors and services focused on providing our users the highest level of privacy and anonymity. We support your privacy rights when using our websites, web apps, and services. Our privacy-first policy is as simple as it gets: your data is not our business. We retain information associated with providing the best service we can provide in the scope of our operations. We prefer to collect the least amount of data from you in all cases.

The rest of this policy details what do we track and store, how we use that data, and what you can do to opt out and exercise your rights via GDPR or other similar regulations.

We use modern security best practices to protect collected data and limit access to only those employees who require access to perform their jobs. We may be legally required to disclose collected data to law enforcement or government agencies in some situations.

By utilizing our websites or web apps, you agree to the collection and use of information under this policy.

Information We Collect

User-Provided Information: You provide us information about yourself, such as your name, company, email address, and other personally identifiable information (all referred to as “Personal Information”). If you correspond with us by email, SMS, LiveChat, phone/voicemail, social media, web forms, or any other means of communication, we may retain the content of your messages, your corresponding identifier (phone number, handle, email, etc.) and our responses.

Passive and Programmatic Collection: Third-party services (detailed below) may use cookies essential to their functionality.

How We Use Your Information

We only use your data to provide, maintain and improve our products and services, notify you of any changes, detect, prevent, and address technical issues, and provide you with news and general information about our products and services.

Sharing Your Information

We will never resell your data to 3rd parties.

Sometimes customer information is shared with third parties in order to provide the product or service you are requesting; for example, we share information with Stripe (billing), Front (unified communication), etc. We minimize the sharing of your personal information to as little data as necessary.

Not that we ever will, but if we do plan to share your personal information with third parties for purposes other than those set forth herein, we’ll always ask for your permission first.

Security of your Personal Data

We follow industry standards on information security management for the personal information we collect and store. No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use all possible means to protect your personal data (end-to-end encryption, password vaults, expiring keys, etc.), no one can guarantee absolute security.

Third-Party Vendor Services

We are unable to control what any third party does with your personal information. Third parties will usually have their own privacy policies for the personal information we provide them, and we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by these third parties. Some third parties are located in different jurisdictions than either you or us and thus your personal information and the protection thereof may become subject to the laws of such jurisdiction in which that third party is located.

We use the following third-party services:

  • hCaptcha – Privacy focused anti-bot solution

  • Cloudflare – Privacy first network edge designed to make our websites and web apps secure, private, fast, and reliable

  • Uptime – Real User Monitoring (Utilized for monitoring real user experience based on an application performance threshold). This allows us to ensure all users have a lightning-quick user experience across our web services.

  • Front + Google Workspace – Unified Communications (utilized for email, live chat, contact form, voicemail, SMS, Facebook page inquiries, meeting scheduling, web services monitoring notifications & log errors). 

  • Mailchimp – Email Marketing

  • Stripe – Invoicing, Subscriptions, & Billing Portal (accessed via our website’s login functionality)

Cookies

cookie

provider

expiry

description

fcaid / fccid / fcuid

front.com

session

essential for live chat functionality

__cf_bm

fonts.net

1 day

essential for custom typography

rc::a / rc::c

google.com

persistant / session

recaptcha prevents bots and spam

_uptime_rum2_*

uptime.com

session

real user monitoring to ensure performance

xsrf‑token

transformstudios.com

1 day

ensures security by preventing cross-site forgery

transform_studios_session

transformstudios.com

1 day

stores your preferences

As seen in the table above we only use cookies for the following purposes:

  • To enable essential functions of the websites or webapps
  • To prevent bots and spam
  • To ensure security & performance
  • To store your preferences

Rights of EU Citizens Under GDPR

Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request.

At said request, we will delete all personal information we use about you for marketing purposes, except those required by law.

Please note that as we are located in the United States, when you provide us with your Personal Information we will process it in countries outside the European Economic Area (“EEA”), such as the United States, which may not provide the same level of data protection as in your jurisdiction. This is necessary in order to perform our services. Regardless of where your personal information is located, we will adopt measures to protect your Personal Information.

Promotion of Work

We may choose to showcase work we created for you either on our website, social media accounts, in proposals for new business, and on 3rd party design award sites and printed publications.

If you wish for us to exclude your work from being showcased, simply contact us and we will discontinue any future self-promotion including your work & brand.

Limited Liability

We are not liable for anything you do with our products, services, or information on websites and social media accounts.

Questions and Feedback

For more information about our privacy-first practices or if you have general questions please contact us by email or by snail mail using the details provided below:

Transform Studios, LLC
1209 Pleasant Grove Blvd.
Roseville, CA, 95678
United States of America


updated on February 1, 2022